Frequently Asked Questions

Use our Sales and Service Area listings page to look up which Zip Codes we cover. At checkout, your Zip Code will be confirmed to match automatically.

The Clean Burn Parts Store is the official online source for genuine OEM Clean Burn replacement parts across the US, Canada, and International regions through our Authorized Distributor Network — giving customers direct access to trusted, certified sources.

Customers within the US, Canada, and International regions served through the Authorized Distributor Network may order. Orders are verified at checkout, ensuring you receive genuine OEM parts, local support, and quick fulfillment. Mechanics, technicians, auto shops, and existing system owners may order directly.

Orders are routed to your local Clean Burn Authorized Distributor and shipped directly from their location for faster, more reliable service.

Not yet. Initial availability is limited to customers in the US. Canadian and International customers should contact their Authorized Distributor through the online locator.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. All transactions are processed securely.

Orders process rapidly. Submit cancellation requests immediately to orders@cleanburn.com. Once an order ships, cancellation is not possible — you may request a return under our Return & Exchange Policy.

Unused, uninstalled parts in their original condition may be returned within 30 days of delivery. Installed or used parts cannot be returned. All approved returns are subject to a 20% restocking fee at Clean Burn's discretion.

Warranty claims are handled through direct contact only. This store is for new parts sales only.

Customers may install parts themselves, though improper installation may void your warranty. Professional installation by a qualified technician or Clean Burn representative is recommended for safety and optimal performance.

Schedule service through our contact page or by reaching out to your local Clean Burn Authorized Distributor.

Our site uses SSL encryption and industry-standard security practices to protect all transactions and personal data.

Clean Burn products are sold exclusively through Authorized Distributors, not directly to consumers. Prices vary around the world due to many factors including delivery, optional parts and equipment, and custom installation.

The average minimum volume of waste oil you must generate each year is between 500 and 700 gallons. You can also burn #2 fuel oil if your waste oil supply runs low.

Absolutely not. A Clean Burn furnace burns as cleanly as a #2 fuel-oil furnace.

No. Our state-of-the-art burners are designed to accommodate a range of oil viscosities, from 10w to 50w.

Expect to clean your Clean Burn furnace every 1,000 hours of operation on average. Cleaning is a safe and easy procedure that takes only about 30 minutes.

Yes. We provide a 10-year limited warranty on the combustion chamber and heat exchanger, and a one-year warranty on all burner parts.

Depending on average temperatures in your region, you'll enjoy an 18 to 24 month return on investment — after which your heat is essentially free.

The federal government holds waste oil generators directly responsible for pollution management and disposal until the oil is burned or recycled. A Clean Burn system lets you manage that liability on-site.

While contracting with haulers may seem convenient, doing so means forfeiting valuable fuel that could otherwise generate free heat through a Clean Burn Heating System.

Yes, Clean Burn furnaces can be ducted and are UL approved for this application.